Frequently Asked Questions

How do I know if ChemSource Cloud or the Self-Hosted version makes more sense for my company?

ChemSource Cloud is only available to regional distributors working in up to 12-15 local markets/states. If you distribute chemicals in more than 15 states, you will want to inquire about the <a href="national-chemical-distributors.aspx">self-hosted infrastructure</a>. If you operate in less than 15 states, <a href="regional-chemical-distributors.aspx">ChemSource Cloud</a> was developed specifically for you.

Does my website run under my own domain name?

Yes, both our Self-Hosted and Cloud platforms will run your company's website under your own domain name.

How much does a ChemSource infrastructure cost?

A ChemSource Cloud website requires a 1x on-boarding and setup fee of $4,999. This setup fee includes setting your company up with a turnkey website including all design, mobile design and coding; this includes adding all of your Products and Documents (COA, SDS, etc) into ChemSource; this includes the initial search engine optimization (SEO) of your product catalog; lastly this includes building out all of your brand's messaging and adding the content into the Content Management System (CMS).  Sign Up For A Demo »

Our Self-Hosted platform is a 100% custom infrastructure created specifically for each organization. Because each platform has unique functionality we quote each product individually. Custom Self-Hosted infrastructures begin at $21,000.  Sign Up For A Demo »

What data will be shared with the network?

The data each company owns is not shared with the network unless you grant permission. There are network alliance programs where partners can opt in to participate, such as "Trending Products". If you would like to receive "Trending Products" data and reports from data collected across the entire network, you would need to grant ChemSource the ability to collect and share the PRODUCT NAME and QTY requested with the network (NO prospect/customer info).

Example: let's assume your business is located in Georgia and someone requests an inquiry on Caustic Soda, the following data would be available to the network:  1000 lbs of Caustic Soda, CAS# 1310-73-2 was requested on "xx/xx/2017" in the SouthEast region

Again, each company can control exactly what data is shared. If you do not share any data (you have this option) you will not be able to participate in certain network alliance programs like "Trending Products".

Where can I get support?

Support is available Mon-Fri from 8:30am - 5:30pm by simply calling or emailing us. We have emergency after hours support options available in which you can typically expect to be contacted within 90 minutes at any time.

How do I become a ChemSource partner?

If you are a chemical distributor and would like more info on joining our network, please schedule a demo!
If you are a producer and you would like to offer your products to our network, it is free to get started, add your products here ».